Terms and Conditions
By registering and accepting Our Terms and Conditions you confirm that you are at least 18 years of age and all information and details provided are your correct, current and complete details. You agree that you will not use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party. If we suspect fraudulent account activity or behaviour we reserve the right to suspend, restrict or terminate your access to the Website at any time without notice.
WHO WE ARE
We are 5KO LIMITED (“We”) , Company Number: 12479867, VAT Number: GB344159892, whose registered address is: 124 Handsworth Road Sheffield Yorkshire United Kingdom S9 4AE.. If you wish to contact us please email email@example.com. Our core Customer Services Team are available everyday 8am to 10pm (except English Bank Holidays.) Whilst every effort is made to deal with all enquiries within 24 hours during the working week, we do operate an email system so all email will be dealt with in the order received.
We maintain and manage an online store: http://knigianglia.co.uk/ . For years, we have ranked among the most preferred merchants/sellers on Amazon and E-bay Shopping Platforms. We are often recognized by our customers under our own trademark knigianglia.
These Terms and Conditions apply to any of our customers who have accessed our products through the online store, E-bay and Amazon.
THE ONLINE SHOP AND E-BAY & AMAZON
We sell goods via an organized online shop. The goods offered include products available in our distribution network. Some of the products we sell are branded under our own brand knigianglia, and other products we sell as importers, distributors or resellers. We take care of the products we offer to comply with European legislation on product safety (cosmetics, baby accessories, etc.).
Orders are placed via the website: http://knigianglia.co.uk/ and on our online individual place on Amazon & E-bay (you can find us by writing knigianglia on Search). The minimum age for shopping is 18 years old for all payment methods.
Goods in the online shop have detailed descriptions. On the website, there is information concerning the properties of products, their prices, materials of which they are made, etc.
The client orders goods in a manner appropriate for a given article, defining, in particular, its size and colour and, if need be, providing other detailed information and the number of pieces ordered.
HOW TO SHOP IN THE ONLINE STORE
Everything in connection with shopping on E-bay & Amazon is described in this marketplaces. Here we are explaining you the details for shopping in our own website.
The order process consists of the following steps:
The customer places the selected product from the offered assortment by clicking the button “add to cart” without obligation into the virtual shopping cart.
All items that have been placed in the shopping cart can be viewed by clicking on the cart pink symbol, which is visible in the upper part of the website. Here you can also delete items or change the number of products that you want to buy.
If the items are to be bought from the shopping cart, please click on the “proceed to the checkout” button.
The purchase is only possible with registration. After registration, additional options are available to the customer, e.g. Order overview, stored delivery addresses, order history.
The following payment methods are available to the customer: PayPal and payment by Card.
After selecting the payment method, the customer determines the delivery details and the delivery address. After selecting the delivery method, the customer can buy additional products or have the order overview displayed.
The order is binding for the customer.
If the customer wants to change her/his order, she/he has to take all necessary steps for the new product to process the order process.
The right of revocation of the customer, the consumer, is provided by the o.g. Procedures. The easiest way to change your order is to contact us.
Upon receipt of the order, the seller sends the customer an order confirmation by e-mail in which the order of the customer is re-listed. This does not mean a purchase contract. The purchase contract comes into effect only after sending the shipping confirmation.
The seller may contact the customer by telephone (as long as a telephone number has been provided by the customer) or by e-mail in order to clarify any outstanding questions regarding the order and delivery. The use of the telephone number and the e-mail is exclusively for the purpose of handling the order and the delivery and is not expressly used for advertising purposes unless there is an explicit consent of the customer.
The customer, the consumer, can revoke his declaration of consent to the conclusion of the contract in accordance with the revocation instruction contained is located at the bottom of these terms and conditions. The revocation instruction, as well as the sample revocation form, will be sent back to the customer with the e-mail “order confirmation”.
Prices on the website are stated in GBP and EUR and are gross prices (they include VAT tax). The shipping cost could be added to the price of a given product; the shipping cost depends on the delivery option chosen, order value and on the payment method.
The price stated on the website as of the placement of the order is final and binding for the Client. The price of goods ordered will not change after an order for them has been placed regardless of changes concerning prices introduced by us and regardless of any promotional activities or clearance sales.
We reserve the right to change the prices of goods in our online shop, make new goods available for purchase, carry out and cancel promotional activities on the website of the shop, or introduce changes to promotional activities in line with the provisions of the civil code and other acts.
AVAILABILITY OF GOODS ORDERED
All goods sold in the online shop are available. Products may occasionally prove unavailable under special circumstances (e.g. when multiple Clients order the same product simultaneously). If it is so, the customer will be informed.
INCOMPLETE ORDER PERFORMANCE
If a given product is not in stock or if it is impossible to perform an order for other reasons, the customer shall be notified via e-mail of the problems concerning the performance of her/his order and of possible solutions (e.g. partial order performance, full performance but at a later date, or cancel the order in its entirety without negative consequences for the Client). Partial Order cannot be executed, the order will be cancelled without negative consequences for the Client; if the Client has already paid for the order, the amounts she/he paid will be returned to her/him.
ORDER RECEPTION AND ORDER PERFORMANCE TIME
Goods can be delivered to addresses within the territory of United Kingdom- England, Wales, Scotland, North Ireland, Isle of Anglesey, Isle of Wight, Scilly Isles and The Scottish Islands. We offer free delivery for all orders over £50 with delivering an address in the UK Mainland.
We also offer delivery to other countries, but then we inform you which other countries we offer delivery of our products and under what conditions (prices, supplies, etc.).
The order which is paid for on its receipt is immediately accepted for performance.
In the case of online payment, orders shall be accepted for performance after it is confirmed that money has been credited to our account (via PayPal/Card). If the ordered product is available and the Client has indicated that it is to be delivered to the address the Client specified or to a store, the product will be sent to the Client within no more than 3 business days. If express delivery is chosen, the priority for the preparation of a given order shall be set to high.
NOTE: If the online payment option is chosen (bank transfer or payment using a debit card), the performance of the order shall commence after 100% of the amount due for a given order has been transferred to the account of the online shop (or of intermediary entities); at that moment the order is transferred to a courier company.
PAYMENT FOR ORDERS
Bank transfer: transfers accepted by us are quick transfers effected using the PayPal website. The characteristic feature of such quick transfers is that the Client is, on choosing this payment option, redirected to the website of a bank chosen from the list in order to transfer the money. We do not accept conventional cash transfers and, consequently, the Client does not receive an account number to which he/she could send money at a post office etc.
The Client must have a card which can be used to shop online (one should make sure whether or not a given card meets this requirement by enquiring at the bank that issued the card). Payment by card takes place via the PayPal website or card form on website http://knigianglia.co.uk/ .
Note! The online shop will never send e-mails to the Client stating that its account for payment purposes has changed and that the Client should effect a conventional transfer. If the Client receives such an e-mail, no money should be paid and no reply should be provided; instead, such messages should be sent unaltered to us to the following address: firstname.lastname@example.org
OFFERS AND PROMOTIONS
Only one promotional code can be used per order and any promotions or offers cannot be added after the order has been placed. Please see individual offers for further details.
Free gifts are only available during specific promotional periods, whilst stocks last. Cannot be redeemed for a cash alternative and no free gift is exchangeable or refundable. Unless stated customers cannot choose the free gift they will receive. All free gifts are subject to availability and non-transferable. Free gift will be dispatched with the relevant items from your qualifying order. By taking advantage of this offer you are accepting the above terms and conditions.
SALE / PURCHASE AGREEMENT
Information published on the website of the shop knigianglia.co.uk does not constitute an offer to conclude an agreement as understood by the provisions of the Civil Code. The agreement may be concluded in English.
PERFORMANCE OF THE AGREEMENT – DEADLINE
Depending on the delivery option selected by the customer (standard, express, or receipt at a chosen retail store), We undertake to transfer the product ordered to the courier within 1 business day (for express delivery); up to 4 business days (standard delivery or receipt at a chosen retail store) from the placement of a given order or, if the product ordered is not available or it is impossible to perform the order, to notify the Client that the product is unavailable or that it is impossible to perform the delivery within such timeframe. Business days: days from Monday to Saturday (non-business days: Sundays, statutory holidays).
Note: Goods can be delivered only to addresses within the territory of the United Kingdom.
We deliver in The United Kingdom – England, Wales, Scotland, North Ireland, Isle of Anglesey, Isle of Wight, Scilly Isles and The Scottish Islands.
Standard delivery to every postcode in England and Wales takes 48-72 hours.
Standard delivery to Scotland and North Ireland includes the 48-72-hour period plus one or two additional days.
Express delivery is 24-48 hours and is available for all postcodes in England and Wales, and the following Scotland regions: DD, DG, EH, FK, G, KA (exc. KA27 & KA28), KY, ML, TD, AB1-AB16, AB21-AB25, AB30, AB39, PA1-PA19 and PH1-PH3.
We also delivery to other countries. Ask us for more information. Please contact us via email or telephone in order to provide you with an offer for international delivery. The basic price for delivering products from 0.5 to 25 kg to France, Germany, Belgium, Ireland varies between £9 and £12 per package.
Delivery cost depends on the delivery and payment option selected by the customer.
The customer will always know the delivery price.
RIGHT TO CANCEL – WITHDRAWAL FROM THE AGREEMENT
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us: by post, e-mail or contact form on the website.
5KO LIMITED , Company Number: 12479867, VAT Number: GB344159892, whose registered address is: 124 Handsworth Road Sheffield Yorkshire United Kingdom S9 4AE.; email email@example.com.
You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
EFFECTS OF CANCELLATION
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). In some cases, we can not reimburse to you delivery expenses. We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
We will get in touch with you during the next 24 hours and will send you additional information. We will send you the “returns” label if we have sent you wrong or faulty item. For most of the courier companies we use, we can negotiate a visit from a courier at a day that is convenient for you, in order to pick up the items you wish to return. You get a full refund in 48 hours after we receive the returned products.
We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
In addition to the statutory right of withdrawal, the seller grants a voluntary right of return for goods purchased for 30 days after receipt of the goods.
With this return right, customers can also cancel the contract after the expiration of the 14-day cancellation period by sending the goods back to the seller within 30 days of receipt (beginning of the deadline on the day of the receipt of the goods). For timely delivery, the timely sending out or the timely completion and sending of the return form on our website.
However, this right of return is only given on the condition that the goods are returned in their original condition undamaged. The goods may only be used for fitting.
For return, the customer can:
– use the online return form at the end of this Terms. Pay for the postage expensive for the return. The customer must ensure that the goods are ready for dispatch.
The repayment will be made on the account used by the customer for payment if the voluntary return is exercised. If the customer paid by PayPal or Card the refund will be made to the associated account. No shipping expenses wpuld be returned.
We would like to point out that the legal right of revocation remains unaffected by the voluntary right of return and remains independent. The voluntary right to return does not imply a restriction of the warranty right.
The amount paid for the product will be returned to the Client, and if the Client returns all products included in the order – also the costs of sending the goods from the shop to the Client (if the Client bore this in connection with the order from which the Client wishes to withdraw).
Every article purchased from our online shop can be the subject matter of a complaint provided that the deadlines and terms and conditions concerning complaints are observed and provided that the article is defective in such manner as to be inconsistent with the agreement concluded. Complaints can be submitted to our address: 5KO LIMITED,
Company Number: 12479867, VAT Number: GB344159892, whose registered address is: 124 Handsworth Road Sheffield Yorkshire United Kingdom S9 4AE. If you wish to contact us please email firstname.lastname@example.org.
For complaints sent by mail, the Client needs to indicate the underlying causes of the complaint and provide information necessary to identify the relevant order. Clients may write a free text and just need to enter the number of the order. If a complaint sent via mail is considered valid, We shall send a defect-free (i.e. fixed or new) product within 14 days or, if this should prove impossible (e.g. there are no such products in stock) reimburse the Client for the purchase price in its entirety. If we are returning the price of all the goods included in the order, we shall reimburse the Client with postal fees for sending the goods from the shop to the Client (if the Client bore this in connection with the order from which the Client wishes to withdraw). If the complaint is considered valid, the Client shall also be reimbursed for the costs borne in connection with sending the defective product to the online store.
We enable the Clients who make claims to send the items in question by courier at the expense of us. In order to do that it is compulsory for the Client to write us through our contact form in the Contact Us section and provide us information on filling the online return form and on address data where the complaint products should be picked up from.
The Client shall have the right to cancel her/his order within fifteen minutes after placing the order. The Client can exercise this right in two ways:
– by contacting Customer Service using the contact form available on the website;
– by cancelling her/his order using the client panel (for registered users) – by clicking the “cancel order” button; if the Client wishes to change his/her order, he/she needs to go through all the stages of properly placing the order and paying for it.
The relevant receipt or invoice shall be enclosed to every product purchased. We shall not be responsible for the Client providing it with erroneous data.
PERSONAL DATA PROCESSING
The Client gives 5KO LIMITED clear and informed consent for processing his/her personal data. The personal data (as understood by Data Protection Act and General Data Protection Regulation) will be used for providing sales service and offering products to the Client (in case he/she gave an individual consent for our newsletter).
The Client’s consent to 5KO LIMITED processing his/her personal data is voluntary but without the consent, it will be impossible to perform the agreement and orders.
The personal data will be processed by us and our employees in the United Kingdom by 5KO LIMITED.
The personal data necessary for delivery will be forwarded to a business providing transport and delivery services. It may also be necessary to transfer your personal data to third parties who provide us with support services, such as financial bodies and entities that fight against fraud.
PERSONAL DATA PROCESSING FOR MARKETING PURPOSES
The customer can consent to her/his personal data (as understood by the Data Protection Act and General Data Protection Regulation ) being processed for marketing purposes according to the Electronic Communications Act by 5KO LIMITED. The Client can give consent to such personal data also being entrusted to third parties in order to enable the third party to deliver from time to time advertising materials and information on promotional and marketing activity and data concerning the shop to the Client. We will inform you about this.
PERSONAL DATA ADMINISTRATOR. DATA PROTECTION OFFICER- DPO
Personal data administrator will be 5KO LIMITED, Company Number: 12479867, VAT Number: GB344159892, whose registered address is: 124 Handsworth Road Sheffield Yorkshire United Kingdom S9 4AE. If you wish to contact us please email email@example.com
. In order to maintain IT services, customer data can be used by another company based in the EU in order to deliver its services.
In line with the provisions of the Data Protection Act, the Client provides her/his personal data voluntarily and has the right to access her/his data and correct them or change or to request that such data be deleted.
LAW AND JURISDICTION
These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Scotland you may also bring proceedings in Scotland.
Users can use the European Dispute Resolution Online Platform (ODR) available at / http://ec.europa.eu/odr/ – a single access portal allowing EU users and traders to settle disputes between themselves.
Any complaints should be made in writing either by post to: 5KO LIMITED,124 Handsworth Road Sheffield Yorkshire United Kingdom S9 4AE or by e-mail: firstname.lastname@example.org. We hold our trust in the client and we appeal in case of dispute to address your claim first to us . Our goal is to leave our customers satisfied. Where possible we try to acknowledge complaints immediately but all complaints will be acknowledged within 7 working days. The customer will be informed of all progress.
The General Terms was updated on 01.06.2020 and entered into force on 01.06.2020
STATEMENT REGARDING WITHDRAWAL FROM REMOTE AGREEMENT
Company Number: 12479867, VAT Number: GB344159892, whose registered address is: 124 Handsworth Road Sheffield Yorkshire United Kingdom S9 4AE
I/We[*] hereby give notice that I/we[*] cancel my/our[*] contract of sale of the following goods[*] /for the supply of the following service[*]:
ordered on[*] _________________________ received on[*] _________________________
with order number[**] ________________________ ,
invoice/receipt number[**] ________________________ .
Name of consumer(s) ________________________
Address of consumer(s) _________________________
Signature of consumer(s) _________________________
(only if this form is notified on paper)
[*] Delete as appropriate.
[**] Providing these data is not necessary, but it will make the withdrawal process easier and faster.
CONTACT US AND CONTACT INFORMATION
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